Current Opportunity:

Felixstowe – Customs Entry & Operational Support


22nd October 2021


Customs Entry & Operational Support



Reports to:

Customer Services Manager

General Purpose Of Position:

To be responsible for producing high quality customs entries and customer service to all customers, overseas partners and suppliers.

Ensure accuracy of information from importers on the requirements for correct Customs Entry from clients instructions.

Manage your time to ensure that priorities and targets set are achieved.

Essential Duties & Responsibilities
  • Plan and control your activities on a day to day basis to ensure all entries are completed in a timely manner.
  • Compare data with source documents, check for accuracy and re-enter data in verification format to detect errors.
  • Sort and verify the accuracy of data before it is entered as well as locate and correct data entry errors.
  • Obtain relevant information from the customer in order to complete customs clearance, deliver or release of cargo.
  • Maintain all files ensuring that any Duty & Vat entered through our Deferment are invoiced and funds collected prior to delivery or release.
  • Keep operational Staff & Customers fully informed of any holds, exams or other areas which may cause delay to a shipment.
  • Provide transport companies with the relevant information to ensure customer delivery requirements are met.
  • Develop constructive relationships with key customers and key suppliers, resolving any concerns and ensuring corrective action is taken.
  • Maintain effective communication and relationships with customers, overseas offices and partners.
  • Identify and provide early warning to the manager of the relevant department, on any issues and problems that could have an adverse effect on deadlines.
  • Liaise where appropriate with other departments to resolve any conflicting issues raised by customers
  • Complete any month end routines as directed by manager.
  • Action other ad hoc duties as requested by manager.
  • Promote and maintain image, procedures and standards as set and with management
  • ADDITIONAL DUTIES & RESPONSIBILITIES:  Any other duties as requested by management
Knowledge, Skills & Experience
  • Working knowledge of CHIEF, CNS , Destin 8
  • Working knowledge of T 1 Movements
  • Able to promote the APGL corporate culture
  • Able to work and meet deadlines
  • Computer literate
  • Able to implement and manage systems which further enhance our profile
  • Possess team player qualities
  • Able to plan ahead
  • A pro-active attitude
  • Excellent customer service skills
  • Excellent communication skills


Salary, Package & Benefits


Interested in joining a friendly, dynamic team within a continually growing independent freight forwarder?

Email and attach your CV.

Or Tel 01394 337531 for a private conversation in the strictest confidence.

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Atlantic Pacific are a privately owned independent British & Irish freight forwarder, which means we are flexible and open to exceptional people joining our team through speculative applications at any time.

That may include experienced individuals seeking exciting new challenges or enthusiastic and ambitious school, college and university leavers looking for careers within logistics.

We have a twenty year history of continuous growth, which, coupled with being independent, means that our career advancement opportunities are more frequent than multi-national businesses in the same sector.

Atlantic Pacific recognise that logistics is a ‘people business’ and by maintaining a happy, motivated workforce we become stronger together.


Want To Talk Privately?

You can always call Kevan Childs on 07979-912575 to discuss any of our positions in the strictest of confidence.

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