Current Opportunity:

Heathrow – Customer Services Supervisor


8th November 2021


Airfreight Customer Services Supervisor



Reports to:

Airfreight Trade Manager

General Purpose Of Position:

Reporting to the Airfreight Trade Manager, the primary goal is providing excellent customer service to our customers and overseas partners.  This includes supervising airfreight customer services staff, and managing and processing Import and Export jobs from quotation to delivery, in line with the customer service charter, including costing and invoicing and completing all HMRC Customs Clearance requirements for our clients. Quoting and follow up of any potential business opportunities received or new opportunities provided via our commercial team.


Essential Duties & Responsibilities

Prioritise your and your team’s workflow to ensure all aspects of work are carried out in a timely manner.

Work closely with your colleagues to ensure we maintain the highest possible operational performance and customer service.

Develop constructive relationships with key customers and suppliers assisting in resolving any concerns and implementing any corrective action.

Maintain effective communication and relationships with our overseas partners.

  • Ensure all consignments are loaded onto our system prior to arrival/departure either manually or via EDI checking accuracy of paperwork and information provided.
  • All pre alert documentation must be forwarded to overseas partners prior to or on the same day of export.
  • Ensure we have all the relevant information and instructions from customers to complete custom clearance on both imports and exports to allow delivery or release of cargo.
  • Provide Transport Companies with all the relevant information to ensure customer delivery/collection requirements are met.
  • Ensure you and your team do not export or release orders without receiving all monies owed including any duty & taxes.
  • Ensure all files are costed and invoiced prior to export, delivery or release.
  • Liaise with customers and colleagues to ensure all customer spreadsheets and special instructions are followed.
  • Identify and provide early warning to your direct line manager on any issues and problems that could have an adverse effect on deadlines. If not available, escalate to the account manager shown on the client file..
  • Take ownership of accounting issues and queries as and when directed by management, ensuring these are dealt with within 48 hours.
  • Assist with insurance claims in line with company procedures as and when requested by management.
  • Complete weekly & month end routines as directed by your line manager.
  • Ensure the Customer charter is followed at all times.



Knowledge, Skills & Experience
  • Able to promote APGL’s Corporate Culture
  • Good Airfreight Knowledge on both Import & Export
  • A pro-active attitude
  • Excellent customer service skills
  • Excellent communication skills
  • Able to work and meet deadlines
  • Able to implement and manage systems which further enhance the APGL profile
  • Possess team player qualities
  • Possess good leadership skills
  • Able to plan ahead
  • Computer literate


Salary, Package & Benefits


Interested in joining a friendly, dynamic team within a continually growing independent freight forwarder?

Email and attach your CV.

Or Tel 07979-912575 for a private conversation in the strictest confidence.

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Atlantic Pacific are a privately owned independent British & Irish freight forwarder, which means we are flexible and open to exceptional people joining our team through speculative applications at any time.

That may include experienced individuals seeking exciting new challenges or enthusiastic and ambitious school, college and university leavers looking for careers within logistics.

We have a twenty year history of continuous growth, which, coupled with being independent, means that our career advancement opportunities are more frequent than multi-national businesses in the same sector.

Atlantic Pacific recognise that logistics is a ‘people business’ and by maintaining a happy, motivated workforce we become stronger together.


Want To Talk Privately?

You can always call Kevan Childs on 07979-912575 to discuss any of our positions in the strictest of confidence.

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